Refund policy

King Krane Coffee Co. is committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, please don't hesitate to get in touch with us as soon as possible.
Before returning any items or coffee, please contact us first.
Upon receiving your package, we ask that you carefully inspect all items in your order for accuracy.
If you receive damaged or incorrect products, please let us know within 24 hours of receipt. In these cases, you may request a full refund for the purchase price of the coffee(s) or item(s) within five business days of receipt, based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charges besides the cost of the item itself will not be refunded. Please note that we are unable to accept returns or process refunds for ground coffee, only whole bean coffee. However, we want you to be completely satisfied with our coffee and service, so please don't hesitate to reach out to us for a discussion.
For whole bean coffee, unopened bags are eligible for a refund (minus any additional charges) to the card on file. For all opened bags, we will provide online credit (minus any additional charges) for use on a future purchase. All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions, and any other materials that were included with the shipment before a credit or refund can be issued. King Krane will cover the cost to ship replacement items if necessary, but we are not responsible for return shipping costs. Additionally, all non-coffee items and equipment must be returned in their original packaging, undamaged, along with all accompanying materials, literature, instructions, and other items included with the shipment before a credit or refund can be issued.
To request a return, please email KingKraneCoffee@gmail.com with your order number and the reason for the return.